Working with our Employer Partners
OCS Workforce Transformation
Introduction
OCS Group UK partnered with Pilot IMS to revolutionize their workforce in the security industry. This collaboration aimed to enhance skills, improve safety measures, and elevate customer experiences at NEC Group events.
Challenges
OCS’s workforce was at times dependent on agency staff to support their operation and relied on traditional recruitment strategies. OCS identified a need for their own highly skilled, motivated, and customer-focused workforce and therefore adapted their approach to find a credible solution.
Solution
Pilot IMS introduced Sector-Based Work Academy Programmes (SWAPs) to empower West Midlands residents, participants are generally from the local community with a focus on those who are disadvantaged or vulnerable and long-term unemployed aligning with Pilot’s and OCS Group UK’s Social Values commitment.
The program includes a rigorous four to eight-week training course, equipping participants with essential skills and qualifications in security, visitor management, and stewarding. OCS has supported the program by providing guaranteed interviews, ensuring a seamless transition into employment.
Outcomes
The partnership to date has resulted in over 145 residents moving into employment, enhancing operational excellence, spectator safety, and customer experiences.
The program has led to:
- Enhanced operational excellence with a cohort of skilled employees contributing to OCS Group’s event operations.
- Elevated spectator safety through improved crowd management and emergency response.
- Improved customer experience with heightened event attendee satisfaction.
- A workforce of highly trained personnel qualified to work in both security and event management settings.
- OCS reduced reliance on agency staff, cutting costs while improving service quality.
The program received recognition with OCS winning the Large Employer Award at the WMCA Adult Skills Awards.
Take a look at the programme and its impact by clicking on the link Pilot/OCS Security and Event Management Programme
Feedback from OCS
Baldip Manku, Training Compliance Manager, OCS UK & Ireland
“Our collaboration with Pilot IMS has allowed us to make a tangible impact on the lives of West Midlands residents. Through SWAPs, we’re not only providing employment but also fostering a sense of community and empowerment. Thank you to WMCA for the prestigious recognition.”
Andy Pettigrew, Company Owner, Pilot IMS
“Our partnership with OCS has been a beacon of progress and community empowerment in the West Midlands. With recognition by West Midlands Adult Learning that OCS was the Large Employer of The Year was not just an award; it’s a testament to our collective dedication to transforming lives through employment and training. The accolade further supports Pilot’s recent Ofsted grade of “Outstanding for Adult Education”, highlighting our commitment to excellence and the positive impact we have on the community. Together with OCS, we are setting a standard for meaningful corporate-community partnerships, and we are proud to be at the forefront of this impactful journey.”
